As a supervisor or manager, you need to know which KPIs are important to the company and how to track them effectively. System management tools like Advotics can make it easy for employees to monitor their performance and all target metrics.
Apart from monitoring and recording all salesman activities, the system can also adjust KPI parameters according to the period, area, employees or other variables. An adjustable KPI target is very important, especially when business conditions fluctuate due to a pandemic.
For a more optimal performance appraisal, companies can also hold them more frequently with short-term targets to facilitate uncertain business conditions. KPI targets can be set from annual to quarterly, from quarterly to monthly.
2. Qualitative Soft Skill Assessment
However, quantitative targets alone are not sufficient. Sales teams also need good soft skills to become great salesmen. Therefore, managers must always provide constructive feedback to improve salesman performance without making them lose their confidence.
Assessing employee soft skills is not easy. However, some soft skills are important for the development of a company’s business, for example:
- Strong relationship management with clients
- Good time management
- Critical thinking and quick adaptation in problem-solving
- Innovative and technology savvy
- Collaborative with other employees
- Ambitious and self-motivated
Soft skill performance can be assessed through a survey form filled out by direct supervisors, fellow employees, or even from a customer satisfaction form. An alternative source of employee soft-skill assessment becomes important especially when a direct 1-on-1 interaction between supervisor and team is limited. To wrap things up, all soft-skill metrics reports can be combined with quantitative metrics from KPIs to assess the overall performance of the employee.
3. Transparent Platform for Self-Service Target Review
Performance appraisals are usually done most often per quarterly or trimesterly, therefore, salesmen cannot just rely on waiting for the performance report to monitor their own KPI targets.